EXCHANGES AND/OR RETURNS
RETURN POLICY
In the highly unlikely event that you are not satisfied with an item purchased from www.https://lecruelshop.com/gb/, you may return it provided it is in perfect condition, in its original packaging and unused. This may seem obvious, but it is worth reiterating. You have 15 calendar days from receipt of the product to request an exchange or return.
To return the product, please go to the RETURNS tab on our website and follow the instructions provided. The process is very intuitive and straightforward. It is very important that you let us know the reason for the exchange and/or return, as this helps us to improve our processes.
The item must be returned in the same condition as when you received it. Please protect the box using the same packaging we provided; if you do not have the original packaging, you may replace it with packaging of a similar size and capacity. If we find that the product has not arrived in perfect condition, this may affect the exchange.
Once we have received the item you purchased and checked its condition, we will refund the amount and/or exchange it for the product of your choice or for a NO-EXPIRY voucher that you can use whenever you like. If you decide to claim a refund for your purchase, we will issue it via the same payment method you originally used; please allow 4–6 days from the time we receive your item at our warehouse.
If you have received the wrong item or a faulty product, you must follow the same process as for an exchange or return.
LECRUEL does not cover the cost of returns, except in the case of a size or product exchange, or if you wish to receive a voucher for the value of your purchase; in these two cases, returns are FREE OF CHARGE. EXCEPT for any order we have dispatched outside the EU; in this case, the customer must send the item to our warehouse in Madrid, Spain, at their own expense.
DELIVERY AND/OR RETURN COSTS
DELIVERY CHARGES
Delivery charges are ALWAYS FREE for deliveries made within mainland Spain, provided the purchase total exceeds 35 euros. For orders below this amount, a charge of 6 euros will apply.
Shipments to the BALEARIC ISLANDS will cost 6 EUROS and to the CANARY ISLANDS 10 EUROS. In the case of the CANARY ISLANDS, LECRUEL will not cover any customs duties or tariffs; these will always be borne by the end customer.
For orders sent to Portugal, the delivery charge will be 10 EUROS.
RETURN COSTS
In the event of a product return, except in the cases detailed in the returns policy, 6.50 euros will be deducted from orders within mainland Spain. For returns from the Balearic Islands or the Canary Islands, the return charges will be 15 euros, which we will deduct at the time of the refund.
This policy on costs will apply in Portugal; for the rest of Europe, the charge is 25 euros. FOR ANY COUNTRY OUTSIDE THE EU, the customer will be responsible for 100% of the cost of shipping to our premises.
DELIVERIES
We look forward to receiving your order until 6.00 pm; after this time, we will process it the following day, and orders will always be delivered within 24 to 48 hours. Please bear in mind that there may be circumstances beyond our control, such as local public holidays, strikes and other events, which could delay delivery.
In any case, upon purchase you will receive an email with the TRACKING NUMBER so that you can keep track of your order’s location at all times.
Customers ordering to the Balearic Islands and the Canary Islands should note the tracking number, as delivery times do not depend on land-based delivery agencies.
For shipments outside the EU, the customer is responsible for covering the costs of postage and customs duties.
PAYMENT METHODS
We don’t like talking about money – it’s rather cold – but we have to. You can pay for your order by debit or credit card, via PayPal, or finance it through the SEQURA platform. This financing is the responsibility of that platform. LECRUEL has no say in whether or not financing is granted.